West Des Moines
Online Giving FAQs

Online Giving FAQs

Q: Is it safe to give online?
Yes. In many ways giving online is safer than writing a check or giving cash. An electronic gift cannot be lost or stolen.


Q: What types of bank accounts can I give from?
Your gifts can be deducted from either your checking or savings account.


Q: Are there any fees involved with giving online?
No. You will not pay any fees with an online gift. Giving online allows volunteers and staff to process your gifts more efficiently, providing for better stewardship of your offerings.


Q: Do I make a one-time contribution, or recurring gift?
Yes. You may make a one-time contribution or set up a recurring contribution that is scheduled to be deducted from your bank account at dates specified by you during the month.


Q: If I want to set up a recurring gift, what are my options for frequency of my gift?
You may schedule gifts to be given weekly, twice a month, every two weeks or once a month.


Q: Can I change my personal information, amount or the frequency of my gift once I have set it up?
Yes. You can change or cancel your contribution at any time before the date of your next contribution. Log in to the system using your user name and password and make the necessary changes in the system. (Per IRS regulations, once a gift has been made to the church it cannot be refunded.)


Q: Can I review my donation history online?
Yes. The site will allow you to view the history of your online contributions for a rolling 52-week period with data beginning in 2008. (Please note that donations you make with a check or in cash will not be reflected on this record and therefore the online history screen should not be used for tax purposes.)


Q: Will I still receive regular contribution statements from the church?
No. Your annual statement is available online for you. If we have an email on record for you, you will get an email about your annual statement, otherwise it will be mailed to you.


Q: When will contributions be withdrawn from my account?
Contributions will be withdrawn from your specified bank account within 48 business hours of the date you requested. This time frame allows time for the contribution to process through your bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.


Q: When setting up a recurring contribution, why can't I get to a screen that asks for my account information?
Next to the “Frequency” field are two fields: “No Payments After” (a date can be entered) and “Payments” (a number can be entered). You must enter something in one of those two fields. Then click “ADD” and the screen will change to ask for your account information.